Effective Date: 1 September 2025

Name: Himali Sahni (ThreetoEleven)
Website: www.threetoeleven.com
Contact: threetoeleventutoring@gmail.com

1. Introduction

At Three to Eleven, we are committed to protecting the privacy of children, parents, and families who use our tutoring services. This Privacy Policy explains how we collect, use, and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Information We Collect

We may collect the following information:

Parent/Guardian Information: name, email address, phone number, billing details, and address.

Child Information (with parental consent): name, date of birth, year group, school attended, academic needs, and learning progress.

Session Records: notes from tutoring sessions for educational tracking.

Website Data: cookies, IP addresses, and browsing activity when you visit our website.

3. How We Use Your Data

We use your data to:

Provide tailored tutoring services for your child.

Communicate with you about sessions, progress, and billing.

Maintain safeguarding and child protection records.

Improve our services and website.

Comply with legal or regulatory requirements.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract: to deliver tutoring services you have booked.

Consent: when you agree to us collecting and storing your child’s information.

Legal Obligation: for safeguarding or regulatory compliance.

Legitimate Interests: to improve services and manage our business operations.

5. Safeguarding & Child Protection

As a child-focused business, safeguarding is a priority. Any concerns relating to child safety may be shared with relevant safeguarding bodies or local authorities, in line with legal requirements.

6. Data Sharing

We do not sell your data. We may share information only with:

Tutors employed or contracted by Three to Eleven.

Professional safeguarding authorities if required.

Service providers (e.g., payment processors, IT support) bound by confidentiality agreements.

7. Data Retention

Personal data will be kept only as long as necessary to provide services and meet legal obligations.

Session notes may be retained for up to 2 years for educational tracking, unless you request earlier deletion.

Invoices and financial records will be kept for 6 years for tax compliance.

8. Your Rights

You have the right to:

Access the data we hold about you or your child.

Request correction of inaccurate data.

Request deletion of your data (“right to be forgotten”), unless legally required to keep it.

Withdraw consent at any time.

Lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Cookies & Website Tracking

Our website may use cookies to improve user experience and track website performance. You can manage cookie preferences through your browser settings.

10. Security Measures

We use secure systems, password protection, and limited access to ensure your data is safe. Paper-based notes are stored securely and destroyed when no longer required.

11. International Transfers

We do not transfer your data outside the UK/EEA. If ever required, we will ensure appropriate safeguards are in place.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:
Email: threetoeleventutoring@gmail.com